When setting up my newsletter, a discrepancy in the double opt-in process became apparent during operation. The formal second confirmation step was still open, which is relevant for GDPR-compliant mailing.
I then opened a support ticket with WPForms and Brevo to narrow down the cause and find a clean solution.
WPForms support responded very quickly. As a licence customer, I was given short response times, which were fully adhered to. The error was traced, the cause identified and I was provided with a hotfix within a day. The support person responsible changed during the process. This transition was communicated transparently and the new contact person seamlessly picked up on the previous status – as if the issue had been in one hand throughout. I particularly remember the technical clarity and the extremely friendly tone of the dialogue.
Contact with Brevo support at this time was in the free tier. The support was attentive and engaging. The support person had taken the trouble to look at my website and already knew what was important to me in terms of data protection. That touched and impressed me. In a direct dialogue, it was explained transparently which steps made sense with the available resources to ensure that the mailing remained GDPR-compliant. This categorisation made it possible to consciously follow up on the missing confirmation and at the same time better understand the system logic. I now use a Brevo subscription, as the possibilities that this opens up appeal to me.
What remains for me is a clear, positive conclusion: there are people working behind both platforms who listen, take responsibility and facilitate solutions – competently, attentively and at eye level. That’s how professional support works.
–
Note: I have also recorded my experiences with WPForms and Brevo support on Trustpilot.
Last Updated on February 13th, 2026 by Rene Terruhn